Privacy Policy

Updated on: 22/07/2025

This Privacy Policy describes how Disrupt Hearing Aid. (“we”, “us”, or “the Site”) collects, uses, and discloses your personal information when you visit our website or make a purchase.

Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us by email at anthony@DisruptHearingAid.com.

About Us

Disrupt Hearing Aid., operated by Life Tools VOF, is committed to protecting the privacy of our online visitors and customers. We respect the importance of privacy on the internet and do not disclose customer information to third parties except as necessary to provide our services, such as arranging product shipping, performing security checks, or with your express permission.

Collection of Personal Information

We collect only the personal information necessary to provide our services, such as fulfilling orders or improving your experience on our website. This may include:

Personal Identifiers: Name, email address, postal address, and phone number when you place an order.
Payment Information: Credit card details or other payment information for processing purchases, encrypted using industry-standard security protocols.
Device Information: IP address, browser type, and device type, collected automatically to enhance security and user experience.

We do not collect sensitive health information or any data beyond what is required for our services.

Use of Personal Information

We use your personal information for the following purposes:

Service Delivery: To process and ship orders, manage subscriptions, and communicate with you about your purchases.
Customer Support: To respond to inquiries and provide assistance.
Marketing: To send promotional offers or newsletters, with your consent, which you can withdraw at any time.
Website Improvement: To analyze website traffic and enhance user experience through aggregated, anonymized data.

Cookie Policy

We use cookies to enhance your experience on our website. Cookies are small files stored on your device to recognize you on return visits. They include:

Strictly Necessary Cookies: Essential for website functionality, such as remembering items in your cart.
Performance Cookies: Collect anonymized data to improve site performance, such as through Google Analytics.
Functionality Cookies: Remember your preferences (e.g., language) for a personalized experience.
Targeting/Advertising Cookies: Track browsing habits to deliver relevant ads, shared with third-party advertisers.

You can manage cookie settings in your browser to disable cookies, though this may affect site functionality. By using our website, you consent to our use of cookies unless you disable them.

Disclosure of Your Information

We do not sell your personal information. We may share it with:

Service Providers: Trusted partners for shipping, payment processing, or website hosting, bound by contractual obligations to use data only for agreed purposes.
Legal Authorities: When required by law or to protect our rights.

We are not responsible for the actions of third-party websites linked from our site. Please review their privacy policies before sharing personal information.

Data Security

We take reasonable precautions to protect your information, using industry-standard encryption (SSL and AES-256) for data transmission and storage. We comply with PCI-DSS requirements for payment information. However, no method of internet transmission is 100% secure.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. For example:

Order-related data is kept for 10 years for accounting purposes.
Connection data (e.g., IP addresses) is retained for 12 months.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data.
Restriction: Limit how we process your data.
Portability: Receive your data in a portable format.
Objection: Object to certain uses of your data, such as marketing.
Post-Mortem Instructions: Define how your data is handled after your death.

To exercise these rights, contact us at anthony@DisruptHearingAid.com. You may also lodge a complaint with a data protection authority.

International Data Transfers

Your data may be transferred to countries outside the European Economic Area, such as the United States, for processing by our service providers. We ensure such transfers comply with GDPR Article 49, based on your consent after informing you of potential risks due to the absence of an adequacy decision.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, effective 10 days after posting. Your continued use of the site constitutes acceptance of these changes.